Digital transformation at UNED
The Process Office drives automation and efficiency
The National University of Distance Education (UNED), recognized for its innovative educational model, has taken a further step in its digital transformation with the creation of a Process Office. This project, developed by Entelgy, has identified key opportunities for robotization and digitalization, laying the foundations for more efficient, homogeneous and future-proof operations.
6
departments benefiting from optimizations
95
Optimized processes
+4.000
Calculated annual hours of savings
CHALLENGE
Dispersed and manual processes limited operational efficiency
With its extensive structure and national reach, UNED manages complex and varied processes, many of which are insufficiently documented and executed manually. Repetitive tasks require a high level of human intervention, slowing down operations and increasing the risk of errors.
SOLUTION: A Process Office that connects strategy and technology
Entelgy implemented a comprehensive approach to address the problem:
Comprehensive process survey
95 processes with high potential for robotization or digitalization were identified.
Planned automation
A detailed roadmap was defined to prioritize and implement RPA (Robotic Process Automation) solutions
Change management with ADKAR approach
UNED teams were prepared to adopt the new tools, overcoming resistance through a strategy coordinated with the organization's leaders.
CUSTOMER BENEFITS
Operational agility and preparation for a digital future
Entelgy ‘s intervention brought key benefits for the client:
- Uniform and reliable execution The Process Office has allowed the execution of these processes to be homogenized, reducing errors and operation times throughout the organization.
- Greater knowledge of internal operations : During the survey, undocumented processes were discovered, improving their traceability and efficiency.
- Tangible savings and future scalability : The design of RPA capabilities has generated immediate benefits and prepared UNED to digitize additional processes in an agile manner.
Success stories
Our experience is reflected in these success stories: we adapt solutions
customized to the unique needs of each client.
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