Cloud Infrastructure Management with Entelgy
Anticipation and efficiency at the service of large organizations
The value of preventive management
Entelgy has optimized the management of Cloud Infrastructures for some of the largest organizations in Spain and LATAM, establishing a unique operating model that optimizes resources, improves efficiency and ensures business continuity through artificial intelligence and process mining.
99,98%
Availability of infrastructure
-25%
Incident resolution time
+20%
Economic efficiency
CHALLENGE
Operational complexity and high standards
In the Cloud environment, these organizations faced a common problem:
- Dispersed and fragmented management , with multiple organizational structures, diverse suppliers and different operating models.
- High operating costs resulting from lack of integration and efficiency.
- The need to guarantee demanding SLAs (Service Level Agreements) , meeting end-customer expectations in a 24/7 environment with heterogeneous infrastructure that included hyperscalers such as AWS, Azure and Google Cloud.
The challenge was clear: unify and simplify the management of these infrastructures while maintaining the highest standards of quality and availability.
SOLUTION: A unified service model powered by AI
Entelgy developed a Service Model structured in resolution layers , aligned with operational needs and supported by:
Advanced AI technology and process mining
Optimizing decision making and anticipating problems before they impact service.
Operational unification
Consolidating management within a common framework for Spain and LATAM, with a single point of contact and standardized processes.
Cost optimization
Reducing inefficiencies and ensuring rational use of operational resources.
This model allowed organizations to integrate the management of their Cloud environments, maintaining the flexibility and scalability that their operations demand.
CUSTOMER BENEFITS
Anticipation, efficiency and customer satisfaction
The implementation of the Entelgy model provided measurable and significant results:
- Centralized management with a unified and simplified framework, reducing the complexity of operating across multiple regions and platforms.
- Greater preventive capacity , thanks to the use of AI and process mining, which identifies risks and optimizes operational flows.
- Economic efficiency , with a notable improvement in the cost-benefit ratio of the operation.
- Improved SLA compliance , resulting in increased end-customer satisfaction.
Success stories
Our experience is reflected in these success stories: we adapt solutions
customized to the unique needs of each client.
Contact our experts
GET YOUR OWN SUCCESS STORY with Entelgy