PeopleSoft Support and Maintenance for the Education Sector

Optimizing critical processes in a national reference educational institution

The value of preventive management

Entelgy has optimized the management of Cloud Infrastructures for some of the largest organizations in Spain and LATAM, establishing a unique operating model that optimizes resources, improves efficiency and ensures business continuity through artificial intelligence and process mining.

Process automation

Optimization of educational management and integration with external systems.

Digital Personnel Administration

Digitalization of critical regulatory processes, improving times and precision.

High service availability

A robust support that ensures operational continuity and constant evolution.

With Entelgy , this university managed to position its technology as a strategic pillar for academic and administrative excellence.

CHALLENGE

A prominent university in Colombia

Recognized nationally and in Latin America, it faced the challenge of maintaining and evolving its PeopleSoft platform, both in its academic management module (Campus Solutions)) and in personnel and payroll management (Human Capital Management – HCM). The key need was to ensure the continuity of critical processes in the administrative and academic core, meeting the demands of sustainability and regulatory compliance.

SOLUTION

Entelgy designed and implemented a comprehensive support, maintenance and evolutionary development service for PeopleSoft, focused on the specific needs of the university:

Incident Resolution

in the CS and HCM modules, complying with the established service levels (ANS).

45 new features

optimizing and adapting the systems to the new requirements of the institution.

Training and transfer

strengthening their skills in using PeopleSoft.

Technical assistance

Oracle PeopleSoft on-premises databases, ensuring system stability and performance.

Technological evolution

Promotion and deployment of environments to support the platform.

CUSTOMER BENEFITS

The implementation of this solution allowed the university to automate key processes, such as academic processes and those related to personnel and payroll administration, improving operational efficiency and reducing management times.

The support service, aligned with the SLAs, guaranteed the constant availability of the platform, while the training sessions strengthened the internal team, creating a solid knowledge base for the future. In addition, new developments provided flexibility and responsiveness to the growing demands of the education sector.