Transformation of the Meter to Cash process
Efficiency and technology at the service of water distribution.
Mexico, a water distribution infrastructure that serves 10,000 homes and 2,500 corporations.
How a Process Mining-based solution optimized debt management in a critical infrastructure in Mexico, marking a before and after in the operation.
1.5 M
In identified savings
+30%
Improving Time to Cash
-50%
Reduction of Non Payments
CHALLENGE
Reducing debt with an innovative solution
With an infrastructure that provides water to more than 10,000 homes and 2,500 corporations in Mexico, the company faced a significant challenge: optimizing the management of the Meter to Cash process, the core of its operation. The priority was clear: reduce the accumulated debt, with a special focus on the oldest and closest to expiry, to guarantee the financial and operational sustainability of the service.
This challenge required an innovative solution, capable of providing full visibility of the process and enabling concrete actions to improve efficiency and results.
SOLUTION: Complete and accurate visibility of operations
Entelgy proposed a disruptive approach based on Process Mining. Using this approach, the company's core process was automatically mapped in real time, obtaining complete and accurate visibility of operations. The analysis revealed key areas for improvement, particularly in debt management. The implementation of best practices and hyperautomation resulted in significant improvements:
Automated debt notifications
Increasing your efficiency and reducing response times.
Automatic generation of debt reports
Simplifying a previously laborious process.
Optimization in billing and collection
Enabling early payments through strategies based on best practices.
CUSTOMER BENEFITS
From crisis to forecast
The first phase of the project showed tangible results, which impacted both operational efficiency and the end customer experience:
- Automation of debt notifications, with an increase in effectiveness and reduction in operating costs.
- Simplifying financial data analysis, freeing up resources for strategic tasks.
- Acceleration of the billing and collection cycle, optimizing cash flow and reducing financial risk.
In addition to these direct benefits, the project marked the beginning of a digital transformation that positions the company as a leader in the adoption of advanced technologies for the management of essential services.
Success stories
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customized to the unique needs of each client.
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