Credit risk assessment platform: integration with a leading core bank

Optimizing automotive financing for a more agile and accurate experience

With over 9,000 employees, over 10,000 mediators and a complex operating environment with 700 active applications, MAPFRE faced a monumental challenge: freeing its support team from repetitive tasks and allowing users to manage their own queries. The SMART HELP solution, developed by Entelgy, has drastically reduced support loads, optimising processes and improving the user experience.

Optimization of credit processes

Automation that reduces time and improves accuracy in risk assessment

Guaranteed operational scalability

Operations consisting of an extensive network of points of sale

Agility and confidence for customers

Simplified processes that improve the end customer experience

CHALLENGE

Optimize IT Services and Improve Operational Efficiency

A leading financial services company in Chile, with a network of 665 points of sale and more than 3,500 salespeople and executives, needed to optimize its credit risk assessment process. This process was key to ensuring agility, scalability and consistency in credit approval, especially in its automotive financing area.

SOLUTION: NextGen Software Engineering

Entelgy designed and implemented an advanced risk assessment module , directly integrated with a reference banking core. This solution allowed:

Optimize credit evaluation processes

ensuring operational flows aligned with business objectives.

Automate evaluation rules and parameters

achieving greater precision and consistency in analyses.

Ensure operational continuity

even in high demand scenarios, to maintain system efficiency.

The developed module became a key element for the company's automotive financing operations, facilitating its growth and responsiveness.

CUSTOMER BENEFITS

Self-sufficiency promoted

The implementation of this module generated significant results for the organization:

Seamless scalability : Integration with the core banking system enabled high levels of operational efficiency to be maintained across the 665 points of sale.
Advanced automation : Incorporation of evaluation rules that improved accuracy and reduced the time required for credit approval.
Better customer experience : Agile processes that allowed financing to be offered in a faster, more reliable and efficient manner.

With Entelgy , this financial company has transformed its credit evaluation system, guaranteeing efficiency and precision in a highly competitive sector.