Observability
Entelgy , the strategic ally in critical moments
Entelgy ensured a Black Friday without incidents for a multinational in the hospitality sector
When every second counts, Entelgy is at the side of its customers. At a critical time for a booking platform, our expertise in Cloud Observability made the difference, ensuring operational stability just in time for Black Friday.
5 hours
Time to detect the origin of the problem
+47%
Black Friday Sales
CHALLENGE
An unexpected fall and a Black Friday at risk
It was just another day until 10:00 in the morning: the booking platform of a leading multinational in the hospitality sector crashed without warning. With no obvious traces of the problem and just four days before Black Friday, the most important date for hotel occupancy, panic gripped the technical team.
At 12:00, aware of the seriousness of the situation, they contacted Entelgy to find an urgent solution. The challenge was not only to restore the service; it was to do so in a way that would guarantee flawless operation during the most critical event of the year.
SOLUTION: Advanced monitoring in record time
Entelgy deployed an agile and highly effective approach, remediating and implementing an advanced SPLUNK-based observability solution. In just a few hours, the following was achieved:
Smart correlation
We implemented a system that integrates logs, traces and metrics, allowing us to identify the anomalies causing the crash.
Real-time AI monitoring
We established monitoring of key elements of the platform, ensuring full visibility of the system.
Immediate stability
We stabilize the platform to ensure its uninterrupted operation in the shortest possible time.
CUSTOMER BENEFITS
From crisis to forecast
Entelgy ‘s intervention brought key benefits for the client:
- Critical Recovery : The issue was resolved expeditiously, ensuring the customer did not lose revenue during a crucial time.
- Guaranteed operational efficiency : The platform was kept fully operational during Black Friday, without incident.
- Full Visibility : The client gained a complete understanding of their systems, enabling them to act accurately in the face of any anomalies.
- Proactive monitoring : We transform a reactive model into a predictive one, avoiding potential problems before they occur.
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