Advanced Observability
24/7 observability for seamless mobility at critical moments
Leading industrial operator transforms its parking network into smart mobility hubs with advanced observability.
The client, an international leader in parking management and sustainable mobility solutions, managed a network of more than 1,000 car parks and 356,000 spaces in 183 cities in Europe and Latin America. With a team of more than 2,100 people, their objective was clear: to guarantee impeccable performance of their APIs, service points and commercial transactions through preventive, decisive and continuous monitoring, 24 hours a day, 7 days a week.
+356.000
Parking spaces
2.100
Human team
183
Cities of Europe and America
CHALLENGE
Limited visibility and need for proactive monitoring
With increasing digitalization of its operations and the use of advanced tools such as payment platforms, dynamic fleet services and last mile solutions, the client faced the challenge of maintaining service quality in a complex and critical environment.
Lack of real-time visibility made it difficult to detect problems in their digital operations early, impacting both end-user experience and internal efficiency. It was crucial to implement a system that not only identified failures immediately, but also anticipated potential disruptions before they impacted users.
SOLUTION: Splunk Synthetic Monitoring
At Entelgy we identified the perfect opportunity to implement Splunk Synthetic Monitoring, a leading tool that allows simulating key transactions and operation flows, offering comprehensive and predictive visibility. With this solution, the client achieved:
Simulation of critical transactions
To detect potential problems in APIs, service points and transactions.
Continuous and real-time monitoring
With 24/7 coverage.
Automatic and customizable alerts
Enabling an immediate response to critical incidents.
Integration with your CI/CD processes
Ensuring high quality standards from development to production.
SLA and SLO reporting
Allowing precise control of your service commitments.
CUSTOMER BENEFITS
Optimized performance and satisfied users
The implementation of Splunk Synthetic Monitoring transformed the customer’s digital operations, enabling them to:
- Continuously monitor and optimize the performance of your digital services.
- Reduce interruptions and response times , ensuring a frictionless experience for end users.
- Compare your performance to industry standards to maintain your competitive position in the market.
- Proactively improve user experience (UX) , strengthening its reputation as a leader in mobility solutions.
Success stories
Our experience is reflected in these success stories: we adapt solutions
customized to the unique needs of each client.
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