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23 de April de 2025
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Smart Workplace
We boost the potential of your teams with agile and collaborative tools.
We evolve the workplace to enhance user capabilities in digital and collaborative environments. We carry out a global integration of technologies for automation and integration of agile tools for teams.
We achieved improved user ratings, reducing response times, speeding up the resolution of incidents, Analyzing data for continuous improvement of service and needs, optimizing resources and avoiding falls.
IT Performance Services
We deliver customer service with greater operational efficiency and perceived quality. We achieve this by auditing and improving processes and workflows, evolving ITSM tools and KPIs or incorporating new platforms.
Digital Workplace
We make every employee's day-to-day life more productive by evolving their work position. This results in unified communications and collaborative environments, powered by AI-based virtual help agents and cloud tools. All of this, adapted to the needs of each work environment.
Data Driven
We reduce the number of tickets in Help Desk services and improve the user experience. How? Thanks to predicting repetitive or massive incidents, periodic trends or events that cause incidents. Monitoring and analysis with AI and Data & Analytics Process Mining allows us to anticipate.
Help Desk
We improve flexibility to deal with peaks in activity and reduce service times. We also add self-service environments that optimize operating costs. All of this is achieved by measuring the quality perceived by the user at the highest level through AI and Data Driven environments based on Data & Process Mining.
We help you improve
Innovative services to drive transformation and improve user experience.
How does AI improve user experience?
Accelerating onboarding, automating processes and improving efficiency through faster and more effective access to procedural information.
On-boarding
accelerated
Automation
Microsoft Copilot
GPT Chat
Quick access to information
We provide a model to move operational capabilities to level 1, achieving improved operational efficiency and user experience.
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