{"id":30850,"date":"2020-02-26T07:00:00","date_gmt":"2020-02-26T06:00:00","guid":{"rendered":"https:\/\/entelgy.com\/vica-nuevas-funcionalidades-de-nuestra-plataforma-de-asistentes-virtuales\/"},"modified":"2025-02-25T10:56:26","modified_gmt":"2025-02-25T09:56:26","slug":"vica-nuevas-funcionalidades-de-nuestra-plataforma-de-asistentes-virtuales","status":"publish","type":"post","link":"https:\/\/entelgy.com\/pt-br\/actualidad-es\/vica-nuevas-funcionalidades-de-nuestra-plataforma-de-asistentes-virtuales\/","title":{"rendered":"ViCA: nuevas funcionalidades de nuestra plataforma de asistentes virtuales"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-30849\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2020\/02\/f98b04eeda97ff065eddd2f0a0e8c0f5.jpg\" alt=\"\" width=\"900\" height=\"506\" srcset=\"https:\/\/entelgy.com\/wp-content\/uploads\/2020\/02\/f98b04eeda97ff065eddd2f0a0e8c0f5.jpg 900w, https:\/\/entelgy.com\/wp-content\/uploads\/2020\/02\/f98b04eeda97ff065eddd2f0a0e8c0f5-300x169.jpg 300w, https:\/\/entelgy.com\/wp-content\/uploads\/2020\/02\/f98b04eeda97ff065eddd2f0a0e8c0f5-768x432.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Actualmente, los asistentes virtuales se han convertido en un miembro m\u00e1s de las compa\u00f1\u00edas. No s\u00f3lo son capaces de optimizar los recursos de una compa\u00f1\u00eda, tambi\u00e9n son capaces de ampliar la respuesta y, por supuesto, mejorar exponencialmente la satisfacci\u00f3n de los consumidores. \u00bfTe imaginas una soluci\u00f3n capaz de coordinar todos los asistentes virtuales de una empresa? Se llama ViCA, y es de Entelgy. No te pierdas este v\u00eddeo.\u00a0<\/span><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">El futuro ya est\u00e1 aqu\u00ed. En 2020, seg\u00fan Gartner, el 85% de las interacciones entre consumidores y las marcas comerciales se realizar\u00e1n sin intervenci\u00f3n humana. Esto se debe a la proliferaci\u00f3n de soluciones basadas en asistentes virtuales y chatbots de distintos fabricantes. Una consecuencia inmediata es que los tradicionales Centros de Atenci\u00f3n a Usuarios (CAU) evolucionan hacia el CAU Cognitivo, donde los asistentes virtuales ser\u00e1n un miembro m\u00e1s del equipo de t\u00e9cnicos de soporte. Estos asistentes virtuales <strong>optimizar\u00e1n los recursos humanos y ampliar\u00e1n la capacidad de respuesta<\/strong>, mejorando los indicadores de satisfacci\u00f3n de los consumidores y reduciendo la tasa de abandono, entre otros beneficios.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El reto al que se enfrentan las organizaciones, ya sean p\u00fablicas o privadas, es la gesti\u00f3n unificada de los diferentes asistentes virtuales y su integraci\u00f3n dentro de los equipos de los CAUs. El objetivo es conseguir una <strong>interacci\u00f3n m\u00e1s inteligente<\/strong> con los consumidores gracias a una comprensi\u00f3n m\u00e1s \u201chumana\u201d de las conversaciones. Desde Entelgy tenemos la soluci\u00f3n para dar respuesta a este reto: <strong>ViCA<\/strong>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ViCA es la soluci\u00f3n de Entelgy que pone a disposici\u00f3n de las organizaciones una <strong>plataforma plural<\/strong>, donde pueden coexistir asistentes virtuales\/chatbots de diferentes fabricantes junto grupos de atenci\u00f3n de profesionales. Gracias a VICA, todos estos asistentes virtuales trabajan en equipo coordinados por un supervisor, al estilo de cualquier CAU. Gracias a sus capacidades cognitivas en el \u00e1mbito del procesamiento del lenguaje natural, <strong>ViCA potencia el seguimiento y control<\/strong> mediante t\u00e9cnicas de an\u00e1lisis de sentimiento, con capacidad propia de aprendizaje real y gesti\u00f3n de alarmas.\u00a0\u00a0<\/span><\/p>\n<div class=\"k2_video\">\n<div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe title=\"ViCA, Plataforma de gesti\u00f3n de asistentes virtuales\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/C87ztd1g8gk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Actualmente, los asistentes virtuales se han convertido en un miembro m\u00e1s de las compa\u00f1\u00edas. No s\u00f3lo son capaces de optimizar [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":30849,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[40,115],"tags":[8404,8435],"class_list":["post-30850","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad-es","category-proyectos","tag-entelgy-digital-2","tag-vica-2"],"acf":[],"_links":{"self":[{"href":"https:\/\/entelgy.com\/pt-br\/wp-json\/wp\/v2\/posts\/30850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entelgy.com\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/entelgy.com\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/entelgy.com\/pt-br\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/entelgy.com\/pt-br\/wp-json\/wp\/v2\/comments?post=30850"}],"version-history":[{"count":0,"href":"https:\/\/entelgy.com\/pt-br\/wp-json\/wp\/v2\/posts\/30850\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/entelgy.com\/pt-br\/wp-json\/wp\/v2\/media\/30849"}],"wp:attachment":[{"href":"https:\/\/entelgy.com\/pt-br\/wp-json\/wp\/v2\/media?parent=30850"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/entelgy.com\/pt-br\/wp-json\/wp\/v2\/categories?post=30850"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/entelgy.com\/pt-br\/wp-json\/wp\/v2\/tags?post=30850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}