{"id":73858,"date":"2025-05-28T08:00:00","date_gmt":"2025-05-28T06:00:00","guid":{"rendered":"https:\/\/entelgy.com\/?p=73858"},"modified":"2026-02-23T11:58:48","modified_gmt":"2026-02-23T10:58:48","slug":"descubre-con-entelgy-las-claves-enterprise-service-management-y-la-evolucion-de-los-centros-de-servicio","status":"publish","type":"post","link":"https:\/\/entelgy.com\/en\/actualidad-es\/descubre-con-entelgy-las-claves-enterprise-service-management-y-la-evolucion-de-los-centros-de-servicio\/","title":{"rendered":"Descubre con Entelgy las claves &#8220;Enterprise Service Management y la evoluci\u00f3n de los Centros de Servicio&#8221;\u00a0"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><strong>El pasado 14 de mayo celebramos un webinar LATAM para entender c\u00f3mo los modelos de gesti\u00f3n est\u00e1n transformando la experiencia de servicio en las organizaciones.<\/strong>&nbsp;<\/h4>\n\n\n\n<p>Desde Entelgy en Per\u00fa&nbsp; JuanMa Espinoza, Consultor internacional y autor de la gu\u00eda Enterprise Perfect Management y Omar Obreg\u00f3n, Gerente de Operaciones profundizaron en c\u00f3mo dise\u00f1ar servicios m\u00e1s inteligentes, colaborativos y con impacto real en el negocio.&nbsp;&nbsp;<\/p>\n\n\n\n<p>En el v\u00eddeo un resumen del webinar, en el que se debatieron, entre otros, sobre:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00bfC\u00f3mo est\u00e1n evolucionando los Centros de Servicio en Am\u00e9rica Latina?\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00bfPor qu\u00e9 el Enterprise Service Management (ESM) es clave para alinear tecnolog\u00eda, procesos y personas con los objetivos de negocio?\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00bfQu\u00e9 pasa cuando el costo pesa m\u00e1s que la calidad en un contrato de servicios?\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00bfSe puede revertir esa l\u00f3gica sin comprometer valor?\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00bfC\u00f3mo actuar cuando un cliente exige resultados pero recorta roles clave y elimina procesos de mejora?\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p>En Entelgy en Per\u00fa creemos que la transformaci\u00f3n operativa no es un lujo, es una necesidad y estaremos encantados de atenderte y tratar personalmente estas cuestiones.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe title=\"Descubre las claves &quot;Enterprise Service Management y la evoluci\u00f3n de los Centros de Servicio&quot;\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/TvUDX4l2Two?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>El pasado 14 de mayo celebramos un webinar LATAM para entender c\u00f3mo los modelos de gesti\u00f3n est\u00e1n transformando la experiencia [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":73859,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[40,4685],"tags":[4857],"class_list":["post-73858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad-es","category-resumen-de-eventos-en-es-es","tag-entelgy-en-peru-es"],"acf":[],"_links":{"self":[{"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/posts\/73858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/comments?post=73858"}],"version-history":[{"count":1,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/posts\/73858\/revisions"}],"predecessor-version":[{"id":79626,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/posts\/73858\/revisions\/79626"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/media\/73859"}],"wp:attachment":[{"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/media?parent=73858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/categories?post=73858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/tags?post=73858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}