{"id":70902,"date":"2024-11-19T17:09:20","date_gmt":"2024-11-19T16:09:20","guid":{"rendered":"https:\/\/entelgy.com\/sin-categoria\/mapfre-revoluciona-el-soporte-digital-con-su-solucion-smart-help-presentada-en-cionet-growth-quest-2024\/"},"modified":"2024-11-19T17:09:20","modified_gmt":"2024-11-19T16:09:20","slug":"mapfre-revoluciona-el-soporte-digital-con-su-solucion-smart-help-presentada-en-cionet-growth-quest-2024","status":"publish","type":"post","link":"https:\/\/entelgy.com\/en\/present\/mapfre-revoluciona-el-soporte-digital-con-su-solucion-smart-help-presentada-en-cionet-growth-quest-2024\/","title":{"rendered":"MAPFRE\u00a0revoluciona el soporte digital con su soluci\u00f3n SMART HELP, presentada en CIONet Growth Quest 2024\u00a0"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><strong>En el marco del evento Growth Quest 2024, celebrado el 6 de noviembre en Madrid,\u00a0MAPFRE\u00a0y Entelgy presentaron una innovadora soluci\u00f3n que est\u00e1 transformando la manera en que las grandes organizaciones gestionan el soporte digital a sus empleados.<\/strong>\u00a0<\/h4>\n\n\n\n<p><strong>La Transformaci\u00f3n Digital desde el usuario\u00a0<\/strong><\/p>\n\n\n\n<p>Patricia Mochales, Directora del \u00c1rea de Soporte a Negocio y Calidad de TI de&nbsp;MAPFRE, junto con Alfredo&nbsp;Zurdo, Director del \u00c1rea Digital Change de Entelgy, compartieron ante los asistentes del evento c\u00f3mo est\u00e1n revolucionando el soporte funcional en una organizaci\u00f3n con m\u00e1s de 25.000 empleados y una red comercial que supera las 10.000 personas.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"506\" data-id=\"49344\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-01.jpg\" alt=\"\" class=\"wp-image-49344\" srcset=\"https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-01.jpg 900w, https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-01-300x169.jpg 300w, https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-01-768x432.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"900\" height=\"506\" data-id=\"49343\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-02.jpg\" alt=\"\" class=\"wp-image-49343\" srcset=\"https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-02.jpg 900w, https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-02-300x169.jpg 300w, https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-02-768x432.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"900\" height=\"506\" data-id=\"49342\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-03.jpg\" alt=\"\" class=\"wp-image-49342\" srcset=\"https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-03.jpg 900w, https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-03-300x169.jpg 300w, https:\/\/entelgy.com\/wp-content\/uploads\/2024\/11\/18112024-Smart-Help-Entelgy-03-768x432.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/figure>\n\n\n\n<p><strong>Una soluci\u00f3n Innovadora para un reto complejo\u00a0<\/strong><\/p>\n\n\n\n<p>El proyecto&nbsp;MAPFRE&nbsp;SMART HELP surge como respuesta a desaf\u00edos cr\u00edticos en la operativa diaria de la aseguradora: la gesti\u00f3n de 700 aplicaciones en producci\u00f3n, una alta tasa de errores por desconocimiento funcional y la necesidad de respuesta inmediata a dudas operativas.&nbsp;<\/p>\n\n\n\n<p><strong>Resultados que transforman el negocio\u00a0<\/strong><\/p>\n\n\n\n<p>La implementaci\u00f3n de esta soluci\u00f3n DAS (Digital Adoption Solution) ha conseguido impactos significativos en m\u00faltiples \u00e1reas:&nbsp;<\/p>\n\n\n\n<p><strong>Eficiencia Operativa:\u00a0<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La reducci\u00f3n de 3.500 tickets mensuales de soporte, con un ahorro estimado de 45\u20ac por ticket.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La disminuci\u00f3n del tiempo de apertura de incidencias de 5:30 minutos a solo 1 minuto.\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Adopci\u00f3n y Satisfacci\u00f3n:\u00a0<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un 71% de tasa de repetici\u00f3n en usuarios activos, demostrando la utilidad real de la herramienta.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mejora del time-to-market en hasta un 35% en el despliegue de nuevos procesos y aplicaciones.\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Tecnolog\u00eda al servicio del usuario\u00a0<\/strong><\/p>\n\n\n\n<p>SMART HELP destaca por su capacidad de detecci\u00f3n contextual autom\u00e1tica y su accesibilidad instant\u00e1nea en menos de 2 segundos, funcionando de manera transparente con m\u00faltiples plataformas tecnol\u00f3gicas.&nbsp;<\/p>\n\n\n\n<p>Este caso de \u00e9xito, presentado en el marco del&nbsp;CIONet Growth Quest 2024, ejemplifica perfectamente el esp\u00edritu del evento: la necesidad de un coliderazgo efectivo entre las \u00e1reas de negocio y tecnolog\u00eda para impulsar la transformaci\u00f3n digital en las organizaciones.&nbsp;<\/p>\n\n\n\n<p>La iniciativa demuestra c\u00f3mo la colaboraci\u00f3n estrat\u00e9gica entre departamentos puede generar soluciones que no solo mejoran la eficiencia operativa, sino que tambi\u00e9n transforman la experiencia del usuario final, estableciendo un nuevo est\u00e1ndar en la adopci\u00f3n digital corporativa.&nbsp;<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En el marco del evento Growth Quest 2024, celebrado el 6 de noviembre en Madrid,\u00a0MAPFRE\u00a0y Entelgy presentaron una innovadora soluci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":67943,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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