{"id":25886,"date":"2018-07-29T22:00:00","date_gmt":"2018-07-29T20:00:00","guid":{"rendered":"https:\/\/entelgy.com\/vica-2-0-el-asistente-virtual-entelgy\/"},"modified":"2025-02-25T10:56:54","modified_gmt":"2025-02-25T09:56:54","slug":"vica-2-0-el-asistente-virtual-entelgy","status":"publish","type":"post","link":"https:\/\/entelgy.com\/en\/actualidad-es\/vica-2-0-el-asistente-virtual-entelgy\/","title":{"rendered":"Soluciones Digitales: ViCa 2.0 &#8211; el asistente virtual de Entelgy"},"content":{"rendered":"<img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-25882\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/dacc54c7207467952eb33e27e8047219.jpg\" alt=\"\" class=\"caption\" title=\"Soluciones Digitales: ViCa 2.0 - el asistente virtual de Entelgy\" width=\"567\" height=\"163\" srcset=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/dacc54c7207467952eb33e27e8047219.jpg 567w, https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/dacc54c7207467952eb33e27e8047219-300x86.jpg 300w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/>\n<div class=\"post_wp\"><img decoding=\"async\" class=\"size-full wp-image-23990 alignleft size-full wp-image-25883\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/ViCA-2.0-El-asistente-virtual-de-Entelgy.jpg\" alt=\"ViCA 2.0 El asistente virtual de Entelgy\" width=\"567\" height=\"163\" \/><\/p>\n<h1><strong>ViCa (Virtual Chat Assistant):<\/strong>\u00a0 descubre los secretos del <strong>chatbot de Entelgy<\/strong>, un nuevo canal digital desasistido de acceso e interacci\u00f3n.<\/h1>\n<p>La <strong>profunda apuesta por la transformaci\u00f3n digital es un objetivo b\u00e1sico de\u00a0Entelgy<\/strong>. Fruto de este compromiso en el \u00e1mbito de los asistentes virtuales, os acercamos nuestra soluci\u00f3n<b>\u00a0ViCA (Virtual Chat Assistant)<\/b>, un ayudante virtual adaptativo a diferentes negocios y operativas que, mediante el uso de las \u00faltimas capacidades cognitivas y de inteligencia artificial, ayuda a las compa\u00f1\u00edas a ser m\u00e1s eficaces en sus procesos de atenci\u00f3n y asistencia a sus clientes, convirti\u00e9ndose en un nuevo canal digital desasistido de acceso e interacci\u00f3n.<\/p>\n<div class=\"clearfix box grey rounded\">\n<h2><b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/ViCA-2.0-El-asistente-Virtual-de-Entelgy-bocadillo.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"size-full wp-image-23991 alignright\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/ViCA-2.0-El-asistente-Virtual-de-Entelgy-bocadillo.png\" alt=\"ViCA 2.0 El asistente Virtual de Entelgy\" width=\"128\" height=\"128\" \/><\/a>\u00bfQu\u00e9 aporta ViCa?<\/b><\/h2>\n<p><b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-23989\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" alt=\"\" width=\"15\" height=\"15\" \/><\/a>Integraci\u00f3n en portales web <\/b>asistiendo preguntas frecuentes (o FAQs) <b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-23989\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" alt=\"\" width=\"15\" height=\"15\" \/><\/a>Inclusi\u00f3n en procesos digitales de negocio<\/b>, como la contrataci\u00f3n de un seguro de vida a trav\u00e9s de nuestras redes sociales en apenas unos minutos. <b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-23989\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" alt=\"\" width=\"15\" height=\"15\" \/><\/a>Consultas de extractos bancarios <\/b>hablando con ViCA a trav\u00e9s de una aplicaci\u00f3n de mensajer\u00eda. <b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-23989\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" alt=\"\" width=\"15\" height=\"15\" \/><\/a><\/b>Los clientes pueden controlar <b>m\u00faltiples \u00e1reas de actividad e interacci\u00f3n<\/b>mediante la voz. <b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-23989\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" alt=\"\" width=\"15\" height=\"15\" \/><\/a>Sencillez, eficiencia y reducci\u00f3n de costes<\/b> operacionales.<\/div>\n<p>La propia ViCa nos cuenta m\u00e1s en la entrevista que nuestro compa\u00f1ero David Tardini, experto en metodolog\u00eda Agile de Entelgy ha realizado.<\/p>\n<p><strong><a href=\"https:\/\/youtu.be\/l2fW2U5hRRo\" target=\"_blank\" rel=\"noopener noreferrer\">Pincha aqu\u00ed para ver la entrevista a ViCa<\/a><\/strong><\/p>\n<hr \/>\n<p>Recientemente se reuni\u00f3 un grupo de profesionales de\u00a0Entelgy\u00a0para conocer\u00a0<strong>de la mano<\/strong>\u00a0<strong>de<\/strong>\u00a0<strong>nuestros propios expertos de <a href=\"http:\/\/entelgydigital.com\/offering\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Entelgy<\/b>\u00a0<b>Digital<\/b><\/a><\/strong>, Rom\u00e1n Sanz y Miguel \u00c1ngel Barrio, las funcionalidades de nuestra soluci\u00f3n, aplicaciones y caso pr\u00e1ctico. <a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/eNTELGY-tALKS-12-DE-JULIO.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-24004\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/eNTELGY-tALKS-12-DE-JULIO.jpg\" alt=\"Entelgy Talks - ViCa 2.0\" width=\"530\" height=\"366\" \/><\/a><\/div>\n<p><!--more--><\/p>\n<div class=\"post_wp\"><img decoding=\"async\" class=\"size-full wp-image-23990 alignleft size-full wp-image-25883\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/ViCA-2.0-El-asistente-virtual-de-Entelgy.jpg\" alt=\"ViCA 2.0 El asistente virtual de Entelgy\" width=\"567\" height=\"163\" \/><\/p>\n<h1><strong>ViCa (Virtual Chat Assistant):<\/strong>\u00a0 descubre los secretos del <strong>chatbot de Entelgy<\/strong>, un nuevo canal digital desasistido de acceso e interacci\u00f3n.<\/h1>\n<p>La <strong>profunda apuesta por la transformaci\u00f3n digital es un objetivo b\u00e1sico de\u00a0Entelgy<\/strong>. Fruto de este compromiso en el \u00e1mbito de los asistentes virtuales, os acercamos nuestra soluci\u00f3n<b>\u00a0ViCA (Virtual Chat Assistant)<\/b>, un ayudante virtual adaptativo a diferentes negocios y operativas que, mediante el uso de las \u00faltimas capacidades cognitivas y de inteligencia artificial, ayuda a las compa\u00f1\u00edas a ser m\u00e1s eficaces en sus procesos de atenci\u00f3n y asistencia a sus clientes, convirti\u00e9ndose en un nuevo canal digital desasistido de acceso e interacci\u00f3n.<\/p>\n<div class=\"clearfix box grey rounded\">\n<h2><b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/ViCA-2.0-El-asistente-Virtual-de-Entelgy-bocadillo.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"size-full wp-image-23991 alignright\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/ViCA-2.0-El-asistente-Virtual-de-Entelgy-bocadillo.png\" alt=\"ViCA 2.0 El asistente Virtual de Entelgy\" width=\"128\" height=\"128\" \/><\/a>\u00bfQu\u00e9 aporta ViCa?<\/b><\/h2>\n<p><b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-23989\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" alt=\"\" width=\"15\" height=\"15\" \/><\/a>Integraci\u00f3n en portales web <\/b>asistiendo preguntas frecuentes (o FAQs) <b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-23989\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" alt=\"\" width=\"15\" height=\"15\" \/><\/a>Inclusi\u00f3n en procesos digitales de negocio<\/b>, como la contrataci\u00f3n de un seguro de vida a trav\u00e9s de nuestras redes sociales en apenas unos minutos. <b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-23989\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" alt=\"\" width=\"15\" height=\"15\" \/><\/a>Consultas de extractos bancarios <\/b>hablando con ViCA a trav\u00e9s de una aplicaci\u00f3n de mensajer\u00eda. <b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-23989\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" alt=\"\" width=\"15\" height=\"15\" \/><\/a><\/b>Los clientes pueden controlar <b>m\u00faltiples \u00e1reas de actividad e interacci\u00f3n<\/b>mediante la voz. <b><a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-23989\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/10\/flechita-roja.png\" alt=\"\" width=\"15\" height=\"15\" \/><\/a>Sencillez, eficiencia y reducci\u00f3n de costes<\/b> operacionales.<\/div>\n<p>La propia ViCa nos cuenta m\u00e1s en la entrevista que nuestro compa\u00f1ero David Tardini, experto en metodolog\u00eda Agile de Entelgy ha realizado.<\/p>\n<p><strong><a href=\"https:\/\/youtu.be\/l2fW2U5hRRo\" target=\"_blank\" rel=\"noopener noreferrer\">Pincha aqu\u00ed para ver la entrevista a ViCa<\/a><\/strong><\/p>\n<hr \/>\n<p>Recientemente se reuni\u00f3 un grupo de profesionales de\u00a0Entelgy\u00a0para conocer\u00a0<strong>de la mano<\/strong>\u00a0<strong>de<\/strong>\u00a0<strong>nuestros propios expertos de <a href=\"http:\/\/entelgydigital.com\/offering\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Entelgy<\/b>\u00a0<b>Digital<\/b><\/a><\/strong>, Rom\u00e1n Sanz y Miguel \u00c1ngel Barrio, las funcionalidades de nuestra soluci\u00f3n, aplicaciones y caso pr\u00e1ctico. <a href=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/eNTELGY-tALKS-12-DE-JULIO.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-24004\" src=\"https:\/\/entelgy.com\/wp-content\/uploads\/2018\/07\/eNTELGY-tALKS-12-DE-JULIO.jpg\" alt=\"Entelgy Talks - ViCa 2.0\" width=\"530\" height=\"366\" \/><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>ViCa (Virtual Chat Assistant):\u00a0 descubre los secretos del chatbot de Entelgy, un nuevo canal digital desasistido de acceso e interacci\u00f3n. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":25882,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[40,115],"tags":[8463,8464,8450,8435],"class_list":["post-25886","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad-es","category-proyectos","tag-chatbots-2","tag-innovacion-3","tag-transformacion-digital-3","tag-vica-2"],"acf":[],"_links":{"self":[{"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/posts\/25886","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/comments?post=25886"}],"version-history":[{"count":0,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/posts\/25886\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/media\/25882"}],"wp:attachment":[{"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/media?parent=25886"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/categories?post=25886"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/entelgy.com\/en\/wp-json\/wp\/v2\/tags?post=25886"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}